BookedChat
The live chat booking tool consultants use when Calendly links get ignored in chat threads.
BookedChat handles the qualification flow and books the call inside the conversation, before the visitor closes the tab.
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Try it free for 14 days. No credit card required.
Most chat tools were built for support teams whose goal is a resolved ticket. When a law firm, accounting practice, or consulting firm adds one of those tools to their site, the tool does what it was designed to do: it facilitates a text conversation. What the firm needs is a booked call. The live chat to meeting booking gap is the part no existing widget addresses. Visitors ask questions, you respond, they say "that sounds good," and then someone has to break the flow by pasting in a Calendly link. Half the time they open it in another tab and never come back.
The qualification work you do in those chat threads — learning what kind of help they need, whether they are the right fit, what their situation looks like — that is intake work. It belongs in a structured flow, not a freeform back-and-forth that you have to babysit from your phone.
Intercom and Drift are priced for sales teams with CRM pipelines, SDR quotas, and $74-per-seat budgets. Tawk.to is free and open-ended, which means you still do all the routing yourself. Crisp gives you a chat window. None of them put a calendar slot in front of a qualified visitor at the right moment in the conversation.
When the Chat Ends and the Calendar Is Still Empty
Every live chat platform in this space assumes the visitor wants to keep messaging. The default output of a chat interaction is a closed ticket or a satisfied customer. For service businesses whose first real sale happens on a discovery call, that default is wrong.
The tools that exist were built for companies where chat is customer support — where success is a fast answer and a closed thread. Lawyers, accountants, coaches, and consultants added those tools to their websites because everyone said live chat increases conversions. It does, but only if the conversion event is a response. The actual conversion event for a consulting firm is a booked appointment. No tool in the space makes booking the natural end of a chat conversation. Visitors who want to talk to you get a chat window. You need them on a call by Thursday.
Introducing BookedChat
Visitors who message you through BookedChat do not get a support ticket. They get a calendar slot. A visitor opens the chat, works through a short intake sequence, and sees your available times. They pick a slot. You get a notification with their name, answers, and contact info. The thread closes with a confirmed appointment on both calendars.
What You Get — Starting at $39/month
Booking-first chat flow — A pre-built intake sequence that qualifies visitors with 2–3 questions you choose, then surfaces your open calendar slots inside the same conversation. Visitors book without leaving the chat.
Calendar sync for Google and Outlook — Available times pull directly from your calendar and update in real time. When a visitor books, the appointment writes back automatically. Appointments land on both calendars with no conflicts.
Intake question builder — Set the questions visitors answer before they see your availability. Ask about practice area, business type, budget range, or anything else that helps you prepare. Their answers arrive with the booking notification.
Booking notification with intake summary — When a call is confirmed, you receive one email: visitor name, contact details, booked time, and all intake answers. One email covers everything you need before the next call.
Automated reminder sequence — A message goes to the visitor 24 hours before the call and again one hour before. You write the message once. It handles delivery.
Live override mode — When you want to handle a chat yourself, step in and take over from the automated flow. The visitor sees a seamless transition. You can answer a specific question and hand back to the booking flow.
Weekly drop-off report — Sent to your inbox every Monday: conversations started, booking step reached, calls confirmed. You can see exactly where visitors exit the flow so you can adjust the intake questions that cause drop-off.
Why $39/month
A solo practice billing $150/hour loses that hourly rate five times over when an inbound lead does not book — in time spent on manual follow-up, in Calendly links that get opened and abandoned, in conversations that go warm then cold. One booked discovery call that converts to a client covers six months of BookedChat at the Starter tier. The pricing is set to make the math obvious on the first client, not the tenth.
Who This Is For
You run a professional services practice and your website sends you inbound inquiries that do not reliably turn into calls.
You have tried adding your Calendly link to chat replies and watched visitors abandon the thread.
You are handling your own intake because you cannot afford a receptionist and do not want to hire one for this.
You want calls booked while you are working on client deliverables.
You have looked at Intercom or Drift and decided the pricing is wrong for a one or two-person practice.
The Booked Call Guarantee
If BookedChat does not produce a confirmed booked call in your first 30 days, contact us and we will extend your trial by 30 days at no charge. We ask you to complete the setup call included in the Pro plan first — the intake questions and calendar sync take about 20 minutes to configure and account for nearly every early drop-off case we have seen.
In 30 Days, You'll Have:
A chat widget on your site that turns visitor questions into booked discovery calls without manual follow-up from you.
Intake answers waiting in your inbox before each call, so you spend zero time on pre-call research.
A calendar that fills from inbound traffic during the hours you are doing client work.
Visibility into which intake questions cause visitors to drop off, so you can tighten the flow over time.
Fewer no-show calls, because automated reminders go to every visitor who books.
A weekly number you can use: confirmed calls booked from the website, per week.
Frequently Asked Questions
Does BookedChat work if I already use Calendly for scheduling?
BookedChat replaces the Calendly link you paste into chat threads. It connects directly to Google Calendar or Outlook, so your existing availability and booking logic carry over. If you use Calendly for other booking flows on your site, those stay untouched — BookedChat only handles the chat-to-call path.
How is BookedChat different from using Intercom or Crisp for service businesses?
Intercom and Crisp route conversations to a support team and measure success by response time and resolution rate. BookedChat measures success by booked calls per week. The intake sequence, calendar sync, and booking flow are built in. Intercom requires custom bot logic to approximate what BookedChat does out of the box, and starts at $74 per seat per month.
How long does setup take?
Most practices are live in under an hour. You install the widget with one line of code or a WordPress plugin, connect your calendar, write your 2–3 intake questions, and set your available hours. The Pro plan includes a 30-minute setup call where we configure the flow with you.
What happens if a visitor wants to ask a question the intake flow does not cover?
The intake sequence ends with an open text field where visitors can add anything else before booking. You receive that note with the booking notification. If you are at your desk, you can step into the chat directly using live override mode and answer before the visitor books — or after, as a pre-call message.
What it is: A chat widget for service businesses that turns visitor questions into booked discovery calls.
What you get: Booking-first chat flow, calendar sync, intake question builder, booking notifications with intake summaries, automated reminders, live override mode, and a weekly drop-off report.
Price: $39/month Starter, $79/month Pro. 14-day free trial.
Catch: Setup takes about an hour. You write the intake questions yourself.
Guarantee: If you do not book a confirmed call in your first 30 days, we extend your trial by 30 days.
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