Redly
Churn risk tracking for small CS teams that skips the 6-week setup and shows you who's at risk this Monday.
Redly reads your product usage, login data, and support ticket volume. Every Monday: a ranked list of accounts — red, yellow, or green — with a plain-English reason for each flag.
See My At-Risk Accounts
If you don't find an account on the Monday list that you would have missed in your spreadsheet, you pay nothing for the first month.
Customer success platforms are built for teams with the budget, headcount, and implementation time to configure them properly. Gainsight requires a 6-week onboarding engagement, a custom health score model, and a dedicated admin to maintain it. ChurnZero and Vitally are lighter but still assume you have the time to define what "healthy" means across 12 variables before the tool shows you a single useful number. For a CS team of one, two, or three people managing 80–200 accounts, churn risk tracking for small CS teams should not require a consulting engagement to get started.
Most small CS teams end up tracking churn risk in a spreadsheet they rebuild every Sunday. Four tabs open: product analytics, the CRM, the support queue, and the renewal calendar. Two hours later, there's a list. It breaks the following week when someone updates a formula. The signal that matters, login frequency dropping six weeks before a renewal date, is invisible until it's too late.
What Every Customer Health Score Tool Gets Wrong for Teams Under Five CSMs
The dominant approach to churn risk in CS platforms treats health scoring as a configuration project. You define the signals. You weight them. You set thresholds. You build playbooks for each threshold. You train the team on the playbooks. Then, six weeks later, you have a dashboard full of numbers that you still have to interpret before you can act.
For a team of one or two CSMs covering 150 accounts, that model has a structural problem: the time spent configuring the health score is time not spent on accounts. A small CS team's advantage is responsiveness. When Acme Corp's logins drop from daily to weekly, you need to know that today, alongside the renewal date and the support ticket count, so the next step is obvious without running three more queries.
The platforms positioned as a Gainsight alternative for small teams address the gap by trimming features. They do not address it by rethinking what churn risk tracking should look like for a team where one person holds the full book of business in their head.
Introducing Redly
Redly connects to your product data, your support system, and your billing records. Every Monday morning, one list arrives: every account sorted by churn risk, with a plain-English sentence explaining why each account is flagged. Red means act this week. Yellow means watch this month. Green means healthy.
There is no model to configure and no playbooks to write. The list arrives in your inbox, and optionally in Slack, with the accounts that need attention at the top.
What You Get — $149/month
Monday Morning Churn List — Every Monday, a prioritized list of all accounts sorted by churn risk: red, yellow, or green, with renewal date and the specific signal that drove each flag.
Plain-English Risk Reasons — Each flagged account shows a one-sentence explanation: "Last login 41 days ago. Feature usage down 60% from prior 30 days. Renewal in 58 days." No interpretation layer between the signal and the action.
Three-Signal Health Engine — Redly tracks login frequency, feature adoption depth, and support ticket volume, weighted by renewal proximity and account size. No configuration required.
90-Day Renewal Radar — A view of every account renewing in the next 90 days, sorted by current health signal, so renewal conversations start when there's still time to change the outcome.
Drift Detection Timeline — See the week an account started declining, 12 months back, displayed as a weekly health trend you can drop into a QBR without explanation.
30-Minute Data Setup — Native connectors for Segment, Mixpanel, Amplitude, Stripe, Intercom, and Zendesk. Map your login event and your core feature usage event, and Redly starts tracking. No engineering ticket required.
Monday List in Your Inbox and Slack — The weekly churn list arrives in email and, optionally, a shared Slack channel. The accounts that need attention this week are visible before you open a browser tab.
Account Context That Follows the Account — Log a note or next action from the Monday list. It attaches to the account health timeline, so if a CSM leaves or accounts are reassigned, the full context stays with the account.
Why $149/month
Rebuilding the churn risk spreadsheet manually takes most solo or two-person CS teams 90 minutes to three hours per week. At a mid-level CS salary, that's $500–$700/month in labor producing a list that Redly generates automatically. Gainsight's entry tier is $1,800/month and requires 6 weeks of onboarding before it shows you anything. Redly is $149/month and shows you your at-risk accounts on the Monday after you connect your data. The price is sized for a team that doesn't need VP sign-off to buy a tool that costs less than a team dinner.
Who This Is For
You manage 50–200 accounts with one or two other CSMs and your current churn risk process is a spreadsheet rebuilt on Sunday nights.
You evaluated Gainsight or ChurnZero, walked away when you saw the implementation timeline, and have been meaning to solve this ever since.
You know which accounts feel risky but can't articulate the signal clearly enough to get sales or leadership to prioritize a save campaign.
You have a renewal wave in the next 90 days and no clear view of which accounts in that cohort are healthy.
You joined a company where the CS function is three months old and there's no existing process, tooling, or playbook.
The At-Risk Account Guarantee
If Redly's first Monday list doesn't surface at least one account you weren't already actively managing as a churn risk, your first month is free. Contact billing and we'll issue the refund that day.
In 30 Days, You'll Have:
A ranked list of every account you manage, updated weekly, with no manual work to produce it.
A plain-English reason for every red and yellow flag, so the next action is obvious.
A 90-day renewal view showing which accounts in your upcoming wave need attention now.
Per-account health history you can pull into a QBR in one click.
A Monday morning workflow that takes five minutes instead of two hours.
Confidence that the quiet accounts, the ones not sending tickets or replying to emails, are being tracked.
A clear answer when leadership asks which accounts are at risk: one list, one link, no preparation required.
Frequently Asked Questions
How does Redly know which accounts will churn before renewal?
Redly tracks three signals that reliably precede churn in B2B SaaS: declining login frequency, narrowing feature usage, and increasing support ticket volume. These signals are weighted by renewal proximity, so an account with flat logins and a renewal in 14 days ranks higher than the same account with a renewal in 180 days. The weighting is fixed and based on patterns across Redly's account base.
Redly vs Gainsight for a team of two: what's the difference?
Gainsight is built for a CS team with a dedicated admin, a Salesforce instance, and 6 weeks for implementation before the tool is useful. Redly is useful on the Monday after you connect your data. Gainsight's health score model is fully configurable; Redly's three-signal engine is fixed and pre-tuned. If you have 8 CSMs and a RevOps function, Gainsight is the better fit. If you have one or two CSMs and no admin bandwidth, Redly is.
How long does setup take?
If your product data is in Segment, Mixpanel, or Amplitude, setup takes under 30 minutes: connect the data source, map the event that represents a login and the event that represents core feature usage, and add your renewal dates from a CSV or a Stripe connection. The first Monday list generates automatically.
What if I already have a health score spreadsheet I've tuned over two years?
Import your account list and renewal dates from any CSV. Redly uses your product and support data as the signal source, so your existing spreadsheet logic doesn't transfer directly. Most teams find the Monday list surfaces the same accounts their spreadsheet flagged, plus several they missed. Run both in parallel for the first month to compare.
What it is: Churn risk tracking for B2B SaaS companies with 1–3 person CS teams.
What you get: Weekly red/yellow/green account list with plain-English risk reasons, 90-day renewal radar, per-account health timeline, and data connectors for the tools you already use.
Price: $149/month
Catch: The three-signal engine is fixed. If you need a fully configurable health score model with custom variables, Redly isn't that product.
Guarantee: If the first Monday list doesn't surface an account you were missing, your first month is free.
See My At-Risk Accounts